Customer Care


Your Satisfaction is Our Goal.  To achieve total customer satisfaction, we will do our best to understand our customer's requirements and meet those requirements at all times.  Our customer care team is dedicated to providing you with a memorable customer experience. For style advice, customer care, or any other inquiries, get in touch by phone, email or talk to us online via live chat.

Payment Methods

We accept payment through PAYPAL only.  Customer can make the payment by credit cards through PayPal.  If you do not have a PayPal account, don't worry, you can pay as a guest.  

Please double check the shipping address is correct in your PayPal account before you make the payment. 


We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns time frame. 
Please note that it is normal for hand-made dresses to have slight variations, but these differences are usually subtle. 

Upon receipt of the goods at the transportation company, the Buyer is obliged to check the Goods. Reclamation (claims) for manufacturer defects of the Goods must be filed by the buyer within 24 hours from the moment the Buyer receives the Goods. Just Engaged Bridal will no longer be held responsible when the 24 hours has passed.