SHIPPING POLICY

Within North America 

 

All our dresses will be shipped via UPS ground service or Canada post with tracking service and signature required. Our shipping and handling fees are including postage, signature upon delivery and a small handling fees of packaging supplies.  


Orders normally ship within 2 business days after your order has been received.  As soon as the tracking number is available.  We will email it to you through PayPal, so you can follow the progress of delivery.

 

Estimated delivery time of 5-8 business days within North America. Tracking is included, however delivery date is not guaranteed.

Buyer responsible for any duties, fees, brokerage fees or taxes that are incurred during the delivery of your order/package or when you return the items to us. 

International Addressee(Non-U.S/Canada):

If you live outside of the US/Canada, your item will be shipped with tracking service. 

International items have to clear customs so this can occasionally cause a delay due to hold up in customs. Each country varies in their process and timeliness. It typically takes about 2 weeks for delivery but it can take up to 4 weeks or more.  


Delays in delivery may occur if your package is randomly selected by your country’s Customs Department or Agency for inspection.  We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these charges.  Since duties and taxes vary by country, we are not able to supply an estimated cost.  Please contact your customs office for more information. 


Buyer responsible for any duties, fees, brokerage fees or taxes that are incurred during the delivery of your order/package or when you return the items to us. 
 

The dresses are going to be sent out in brand new condition. If you believe it was damaged during shipping to you, please notify us of the damage immediately and keep all the packaging and send us pictures with full description of the damaged. 

REFUSED DELIVERY

In the case of a refused delivery, or unable to deliver and/or subsequent failure to pick up within the allotted time period, the shipper will return the package to sender. In this case, shipping, handling, and any other fees associated with the delivery or payment, will not be refunded, regardless of the reason for failure to accept delivery. There will be $40 restocking fee for returned orders. 

INSURANCE 
We are not responsible for lost/stolen or damaged items that have occurred in shipping. If you would like to purchase insurance to cover damage or loss to your item during shipping please contact us. 

HANDLE WITH CARE 
Please note that do not use sharp objects when you open the box, take the dress out from the box gently and be delicate with it, taking care not to snag on jewelry, drag on the floor, or remove the tag before you say yes to the dress. 

Buyer will be charged of the value lost due to damage/soil, and/or the cost of repair/dry clean, if repair is possible. 


 

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