Return & Exchange Policy for GOWNS
We offer a very easy return policy for our IN STOCK gowns, should you decide the dress isn't "the one" after purchasing it. This allows you the opportunity to try the dress on in your home comfortably.
Please note that the regular store return and exchange policy is not applicable for Special Order. We do not accept return for Special Order items.
The return policy for IN STOCK gowns are as follow.
We will ship the dress after receiving full payment by PayPal. You will need to contact us by email within 24 hours (based on shipping company's delivery date & time to your address or PO Box) of receiving the dress if you intend to return it. We will issue a Return Approval number (RA#) with our return address, and you will need to write this number outside the box below our return address. The dress will then need to be shipped back to us post marked no later than next business day, fully insured, tracked and be received within (6) six business days in the same condition as it was sent. Once we have received the dress with RA#, we will inspect the dress, original sales tags to ensure they are in the same condition as when shipped. The shipping and handling fees, and insurance (if apply) to you and from you are not refundable. There will be $40 restocking fee. Buyer will be responsible for the non refundable service fee charged by PayPal (which is around 3-4%). We will refund the rest of your money through PayPal.
For international Brides: Customs/duty fees are the responsibility of the buyer.
All sales are final after 24 hours unless a Return Approval Number (RA#) has been issued by Just Engaged Bridal. No refunds will be issued for items without RA#.
If we do not hear from you within 24 hours of receiving (signing for) the dress, we will assume that the dress has been found to be satisfactory and no returns/refunds will subsequently be accepted.
Order cancellations: If the customer has made the payment, and would like to cancel the order before the item has been shipped is subject to $40 cancellations fees.
Easy exchange plan
(Do not apply on Special Order gowns, veils, earrings and accessories items)
There will be no restocking fee if you keep at least one of the dresses that we have sent, however, there will be $40 restocking fee per dress if you decide to return them all. We will refund the rest of your money through PayPal.
Buyer will be responsible for additional shipping and handling fees of the exchange wedding dress.