FAQ

Frequently asked questions

Are the dresses authentic?


Yes, you can shop with confidence. We sell one product, wedding dresses; so we know our product thoroughly have a great deal of experience. We acquire our gowns only from reputable and trusted sources that we have a good working relationship with. We absolutely guarantee the authenticity of every gown we carry.




How do I pay?


We accept payment through PayPal. For payment through PayPal, we can only ship to a PayPal confirmed address. Please double check your shipping address before you make the payment.




How much is the shipping?


Feel free to send us your city and zip code if you'd like a shipping quote. All our dresses will be shipped via UPS ground service or Canadapost with tracking service and signature required. This does not include insurance. We are not responsible for lost/stolen or damaged items that have occurred in shipping. We are happy to upgrade shipping /or insured method. If you would like to purchase insurance to cover damage or loss to your item during shipping please contact us. Learn more about our shipping policy.




Do you ship international?


Yes, we ship internationally; just contact us if you would like a quote for a particular dress. We just need to know which dress you are interested in, and your full mailing address. Feel free to contact us for shipping quotations. -name of the city and country (commercial or residential) -the dress you are interested




Does the price of shipping include insurance?


The price of shipping DOES NOT include insurance. We are not responsible for lost/stolen or damaged items that have occurred in shipping. We are happy to upgrade shipping /or insured method. If you would like to purchase insurance to cover damage or loss to your item during shipping please contact us.




How does your refund policy work?


For details please refer to our return & exchange policy section




When will I get the money back for a refund?


We will refund the rest of your money through PayPal on the next business day after the dress has been received and inspected.




Can I exchange for another dress?


You will need to contact us by email within 24 hours of receiving (signing for) the dress if you intend to exchange or return it. We will gladly waive the restocking fee should you decide to purchase another dress in our collection. Buyer will be responsible for additional shipping cost of the new wedding dress.




Do you have a showroom where I can try on dresses?


We do not have a showroom location. We are a web-only business. This keeps our costs low and allows us to pass on the fantastic savings to our customers. We do have a generous return policy if a dress is found to be unsuitable. Please see the section on returns for more details.




What currency is your display price?


All prices listed on our website are in U.S. Dollars.




What is the best way to measure myself for fitting?


It is always best to have an alterations expert, seamstress or someone else take your measurements using a soft cloth measuring tape. It is not good to pull the measuring tape taut, instead make sure that it loose by at least one finger, this will ensure the best fit for you.
What you need: A soft measuring tape, a person to help you, and our guide below:

1. Measure Bust: Measure with your bra on and place the tape measure around your bust line. Make sure that the tape is around the widest part of the back, and straight fullest part of your bust. Do not put the measuring tape under the bust line.

2. Measure Waist: Measure your natural waistline at its smallest point, usually above the belly button. Do not suck-in your stomach. Your waist should be approx about 5-6 inches from bottom of bust.

3. Measure Hips: Stand up straight again and with your feet together and flat on the floor. Measure your hips at the largest part (usually at the level of the hip bone). It's usually six or seven inches below your natural waist. Hip measurement is irrelevant for dresses with a full skirt.

For details, please visit our Size & Fit Guide.





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